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Standards & Policies

We align with globally recognized humanitarian standards to ensure quality, accountability, and safeguarding in all our work.

Core Humanitarian Standard (CHS): We commit to people-centered, accountable, and quality assistance across all nine CHS commitments.

Sphere Standards: Our sectoral responses (WASH, Shelter, Health, Food Security) are guided by Sphere’s minimum standards and key actions.

Protection & Safeguarding: Survivor-centered PSEA, child safeguarding, do-no-harm, and inclusive, rights-based programming.

Accountability & Transparency: Complaints & feedback mechanisms, data protection, anti-fraud & corruption, and open reporting.

Code of Conduct: Zero tolerance for misconduct, respect, impartiality, and integrity for staff and partners.

Have feedback or a complaint? Please use our contact form so we can respond promptly.